How do I initiate a refund for my ClearHearVision Wireless Otoscope purchase?

To initiate a refund, please contact our customer support team during our working hours and provide your order number along with the reason for the refund request.

What are the eligibility criteria for a refund?

To be eligible for a refund, the ClearHearVision Wireless Otoscope must be unused, in its original packaging, and returned within 14 days of the purchase date.

What happens if I receive a refund request outside of your working hours?

Any refund requests received outside of our working hours will be addressed during the next available business day.

How long does it take to process a refund?

Refunds are typically processed within 3 business days upon receiving the returned product and inspecting it to ensure eligibility.

Can I return the ClearHearVision Wireless Otoscope if I've already used it?

Unfortunately, we cannot accept returns for used products. To be eligible for a refund, the product must be unused and in its original condition.

What should I do if my ClearHearVision Wireless Otoscope arrives damaged or defective?

Please contact our customer support team immediately, and we will assist you in resolving the issue with a replacement or refund.

Is there a restocking fee for returns?

Depending on our refund policy, there may be a restocking fee associated with returns. Please refer to the product documentation or contact customer support for more information.

Can I exchange my ClearHearVision Wireless Otoscope for a different product?

Unfortunately, we do not offer exchanges. However, you may return the ClearHearVision for a refund and place a new order for the desired product.

Do I need a return authorization number (RMA) to return my ClearHearVision Wireless Otoscope?

Yes, upon approval of your refund request, we will provide you with an RMA number and instructions on how to return the product.

Where can I find more information about your refund policy?

For detailed information about our refund policy, please refer to our website or contact our customer support team during our working hours.